Automotive Technician

4 days ago

StokeonTrent, Stoke-on-Trent, United Kingdom TOP GEAR STOKE LIMITED Full time £38,000

Job Title: Used Vehicle Preparation Centre Manager

Location: Top Gear Stoke

Job Type: Full-Time

Overview: As a key member of the Top Gear Stoke team, the Used Vehicle Preparation Centre Manager plays a vital role in ensuring the highest standards of vehicle preparation and presentation. This position requires a strong understanding of vehicle repairs, bodywork, and customer service.

Key Responsibilities:

  • Vehicle Appraisal:
  • Conduct thorough appraisals of incoming vehicles to assess their condition and determine required reconditioning.
  • Prepare detailed reports on vehicle values to support remarketing strategies.
  • Planning and Budgeting:
  • Develop and manage reconditioning plans, including overseeing repairs and bodywork while adhering to budget constraints.
  • Allocate and monitor budgets for repairs and bodywork, ensuring cost-effectiveness and adherence to quality standards.
  • Workshop and Body Shop Management:
  • Supervise daily operations of the workshop and body shop, ensuring efficient workflows and compliance with safety and quality standards.
  • Manage and motivate a team of vehicle technicians and body shop technicians, maximizing productivity and efficiency.
  • Customer After-Sales Issues:
  • Address and resolve after-sales issues to ensure customer satisfaction and maintain positive relationships.
  • Provide support and guidance to customers regarding vehicle concerns, repairs, and warranty claims.
  • Remarketing Strategy:
  • Work with sales and marketing teams to develop and implement strategies for digital merchandising and vehicle promotion.
  • Ensure all vehicles meet dealership standards and are effectively presented in marketing channels.
  • Reporting and Analysis:
  • Generate regular reports on vehicle reconditioning progress, budget adherence, and after-sales performance.
  • Analyze feedback and performance metrics to enhance reconditioning processes and improve customer satisfaction.

Qualifications:

  • Proven experience as a Master Technician or in a similar technical role with a strong understanding of vehicle repairs and bodywork.
  • Extensive experience managing a workshop and body shop, with excellent leadership and organizational skills.
  • In-depth knowledge of vehicle appraisal, budgeting, and cost management.
  • Strong problem-solving skills and the ability to manage customer concerns professionally.
  • Experience in digital merchandising and marketing for used vehicles.
  • Excellent communication and interpersonal skills with a focus on customer service.

Benefits:

  • Competitive salary up to £38,000, with performance-based bonuses.
  • Health and dental insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and career growth.

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