Higher Education Enquiry Advisor

2 weeks ago


London, Greater London, United Kingdom UAL Full time

Student Marketing, Recruitment and Admissions (SMRA) at the University of the Arts London are seeking an Adviser to support the delivery of a high-quality prospective student enquiry service.

You will work as part of a front-line team handling over 100,000 enquiries annually, being the initial point of contact for every inquiry. You will provide accurate and timely information to pre and post-application enquirers, using various tools and channels such as soft phones, Live Chat, CRM systems, and email.

Your key responsibilities will include:

  • Providing expert advice and guidance to prospective students and internal teams in a fast-paced environment.
  • Supporting the development of processes, frameworks, policies, and guidance related to enquiry management.
  • Working closely with colleagues across SMRA, colleges, institutes, and other departments to build a comprehensive knowledge base.

The ideal candidate will possess:

  • Knowledge of Higher Education student recruitment and/or admissions (desirable).
  • Demonstrable customer service and administrative experience with a strong customer care ethos.
  • Experience handling enquiries in real-time through live chat, telephone, or in-person.
  • Ability to acquire and maintain specialist knowledge using complex information sources.
  • Proficiency in Microsoft Office applications and/or CRM or Student Record systems.

The salary for this role is estimated to be around £25,000-£30,000 per annum, depending on location and experience.



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