Higher Education Enquiry Advisor
2 weeks ago
Student Marketing, Recruitment and Admissions (SMRA) at the University of the Arts London are seeking an Adviser to support the delivery of a high-quality prospective student enquiry service.
You will work as part of a front-line team handling over 100,000 enquiries annually, being the initial point of contact for every inquiry. You will provide accurate and timely information to pre and post-application enquirers, using various tools and channels such as soft phones, Live Chat, CRM systems, and email.
Your key responsibilities will include:
- Providing expert advice and guidance to prospective students and internal teams in a fast-paced environment.
- Supporting the development of processes, frameworks, policies, and guidance related to enquiry management.
- Working closely with colleagues across SMRA, colleges, institutes, and other departments to build a comprehensive knowledge base.
The ideal candidate will possess:
- Knowledge of Higher Education student recruitment and/or admissions (desirable).
- Demonstrable customer service and administrative experience with a strong customer care ethos.
- Experience handling enquiries in real-time through live chat, telephone, or in-person.
- Ability to acquire and maintain specialist knowledge using complex information sources.
- Proficiency in Microsoft Office applications and/or CRM or Student Record systems.
The salary for this role is estimated to be around £25,000-£30,000 per annum, depending on location and experience.
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