Trainer for Higher Education Excellence

5 days ago


London, Greater London, United Kingdom Higher Ed Partners Full time

Job Summary:

We are seeking a highly skilled Trainer to join our team at Higher Ed Partners. As a key member of our Training department, you will be responsible for designing and delivering high-quality training programs to ensure that new starters receive the best possible onboarding experience.

About the Role:

The successful candidate will lead the development and delivery of well-structured courses, incorporating continuous research in adult education and digital delivery to guarantee the highest quality of training provision.

The ideal candidate will have excellent facilitation and organisational skills, with the ability to engage new starters with a proactive, continuous improvement approach to learning materials.

In this role, you will work closely with Operational Management and Human Resources to ensure that the experience of new starters during their Onboarding and Probationary Period is efficient, well-rounded, and sets them up to succeed in their new role.

You will be based in the UK with occasional travel expected across HEP UK sites.

Key Responsibilities:

  • Design and deliver well-structured courses and build fit-for-purpose content
  • Lead the organisation to a high-performing, customer-centric culture through exemplar behaviour
  • Liaise with Contact Centre management team to identify, organise, and facilitate Induction, performance, and refresher training as required
  • Understand the needs of the business to ensure Induction and related legal compliance training is organised and delivered cost-effectively
  • Support and coach trainees on Company training schemes, identifying any additional training requirements and liaising with key stakeholders to provide support as needed

Requirements:

  • Award in Education and Training (Level 3) qualified or willing to work towards
  • Excellent group facilitation skills
  • Ability to proactively engage multiple stakeholders in design of course content

What We Offer:

  • Fully remote work within the UK or from our Brighton or London office if preferred
  • Salary: £30,000
  • Attractive rewards and plan
  • 24 Days Annual Leave + UK Bank Holidays
  • Career/personal development opportunities through our innovative training portal
  • Enhanced Employer Pension Contributions at 6%

We value diversity and inclusion and are an equal opportunity employer.



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