Data Insights Analyst
2 weeks ago
We are seeking a skilled Data Insights Analyst to join our Performance team at First Central Insurance Management Ltd.
The ideal candidate will be responsible for utilising data and insights to drive performance in our operating teams, across a wide range of key deliverables.
This will include but not be limited to, customer centricity, productivity, quality, and cost.
The successful candidate will support the Performance Analysis Manager (PAM) with regular reporting and action planning to continually progress our methods and team knowledge.
Key Responsibilities:
- Develop and deliver data-led performance discussions and tracking, aligned to individual and department-wide objectives
- Utilise numerous data sources to develop deep insights into operational performance across the balanced scorecard and regular reporting against KPIs/SLAs
- Support the PAM with delivery of clear frontline performance metrics aligned to business targets and objectives
- Analysis of performance trends to identify performance variation, opportunities, and risks
- Presentation and visualisation of analysis to clearly communicate insights and add value to the business
Requirements:
- Proven experience of data mining, transformation, synthesis, and reporting
- Proven experience of using data and insights to drive operational performance
- Excellent knowledge of motor sales and claims processes, and awareness of the key levers for cost, quality, time, and effort
- Experience of using data and insights to lead performance discussions and formulate recommendations for improvement
- Understanding of Service Level Agreements and Key Performance Indicators (KPIs)
What We Offer:
- A dynamic and supportive work environment
- The opportunity to work with a leading insurance company
- A competitive salary and benefits package
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