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Sales and Customer Service Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Sales and Customer Service Administrator to join our team at Owen Daniels. As a key member of our sales team, you will be responsible for providing exceptional customer service and administrative support to ensure the smooth operation of our sales processes.
Key Responsibilities- Coordinate and manage incoming customer enquiries via email and phone call
- Assist account managers and sales teams with the preparation of quotations
- Update, manage, and maintain sales orders and quotes via our internal CRM system
- Develop a strong understanding of our products and services database and manufacturing lead
- Liaise with customers and sales teams to process orders and deliver them within agreed service level agreements
- Good understanding of ISO9000
- Previous experience working in a customer service and sales environment
- Strong administration experience
- Proficiency in using Microsoft Office and CRM systems
- Profit share scheme (3%)
- Enhanced salary sacrifice pension
- Retail discounts
- Car maintenance scheme
