Retail Store Manager

6 days ago


Great Malvern, United Kingdom Cats Protection Full time
About the Role

Cats Protection is seeking a highly motivated and experienced Retail Store Manager to lead our team in delivering exceptional customer service and maximizing income for cat welfare.

Key Responsibilities
  • Lead a team of employees and volunteers to achieve high standards of customer service and sales performance.
  • Implement and maintain charity retailing best practices, including visual merchandising, stock security, and back-of-house operations.
  • Develop and maintain positive working relationships with colleagues, volunteers, and customers.
  • Work closely with the Retail Team to achieve sales targets and KPIs.
  • Recruit, train, and develop volunteers to support the shop's operations.
Requirements
  • Previous retail and people management experience.
  • Strong communication and organizational skills.
  • Highly self-motivated, positive, and resilient individual.
  • Ability to build and maintain positive working relationships with diverse individuals.
  • Experience working to targets and KPIs in a retail environment.
What We Offer
  • A range of health benefits.
  • 25 days' annual leave plus bank holidays, increasing with length of service.
  • Salary Finance to support financial wellbeing.


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