Order Coordinator

4 weeks ago


Daventry, Northamptonshire, United Kingdom Coherent Full time

Job Title: Order Administrator

Job Summary:

We are seeking an experienced Order Administrator to join our team at Coherent. As an Order Administrator, you will be responsible for providing effective, timely, and accurate processing of orders for our diverse product lines.

Key Responsibilities:

  • Interact with customers, company sales, and/or service representatives to handle pre-sales or post-sales order management functions.
  • Process orders for the EMEA region, ensuring timely fulfillment of customer orders.
  • Reconcile and audit orders to customer contracts/purchase orders, ensuring accuracy and compliance.
  • Ensure orders and change orders are booked in accordance with Coherent's global bookings, SOX, and revenue policies.
  • Review sales order packets for completeness and accuracy, entering and booking orders in the global Oracle ERP System.
  • Work closely with Finance, Planning, Manufacturing Operations, and Shipping to ensure terms and conditions are properly met.
  • Interface with customers, Sales, Service, Business Units, and Finance to address and resolve issues related to bookings and customer satisfaction.
  • Provide timely order status and tracking information to internal and external customers.
  • Manage and resolve backlog issues, including order hold release, product configuration issues, item number discrepancies, and purchase order requirements.
  • Provide month-end and quarter-end support as needed to achieve corporate goals.
  • Participate in projects and goals to support Department and Corporate goals.
  • Process post-sale service orders and RMA's for replacements and depot repair orders via the Oracle CRM system.
  • Process and coordinate internal product purchases and transaction management for fulfillment of in-direct sales/Services.
  • Communicate and coordinate shipments and deliveries with our international and domestic freight forwarders.

Requirements:

  • Experience in Order Management Environment with increasing levels of responsibility in order management.
  • Oracle 12i Order Management, Customer Master, CRM, Service Contracts, IB, and CRM experience or other ERP system.
  • Experience in understanding inventory concepts and transactions.
  • International Order Processing knowledge and related skills – carrier and incoterms.
  • Good written and oral communication skills – must effectively communicate with all levels of internal and external personnel.
  • Customer-focused.
  • Exceptional Team Player.
  • Detail-oriented and organized.
  • Exudes a professional presence and position.
  • Experience with MS Office (Word, Excel).

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