Deputy Director Strategic Design Lead

4 weeks ago

Belfast, United Kingdom HMRC Full time
Deputy Director Strategic Design - BelfastAbout the Role
Job Summary
HMRC's Customer, Process, Design (CPD) team is seeking a senior professional to lead a highly motivated team in transformation design. The successful candidate will have significant experience in business design and leading teams, with a proven track record of improving customer experience through design.
Key Responsibilities
As Deputy Director Strategic Design, you will lead a team of 21 colleagues, working closely with multi-functional teams to ensure designs align with HMRC's direction of travel. You will be responsible for shaping the future of your team, articulating and iterating regime vision, strategy, and roadmap, and conceptual development and design of regime-specific change propositions. You will also need to employ architectural frameworks and standards, conduct regime health assessments, and provide strategic change recommendations.
Person Specification
The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria:
  • Proven ability to adapt and implement design solutions for complex, large-scale, multi-dimensional transformation
  • Understanding and experience of different delivery methods and change delivery governance
  • Senior stakeholder engagement and management, including working as part of multi-disciplinary teams of complementary professionals
  • Track record of improving customer experience in an organisation through design
  • Effective communication of complex information and influencing decision-making
  • Strong leadership that has supported the transformation of an organisation
Benefits
As a Deputy Director Strategic Design, you will receive a salary of £76,000, plus a contribution towards your Civil Service pension. You will also have access to learning and development opportunities, flexible working options, and a culture that encourages inclusion and diversity.
Selection Process
To apply for this role, you will need to complete an online application, submitting a CV and a Statement of Suitability. If shortlisted, you will be asked to participate in a Staff Engagement Exercise and an Individual Leadership Assessment. The selection process will assess your relevant experience and professional competence, as outlined in the person specification.

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