Call Centre Expert

1 week ago


StratforduponAvon, Warwickshire, United Kingdom Daisy Group Full time

We are looking for a highly skilled Call Centre Expert to join our team at Daisy Group in Solihull. As a key member of our customer experience team, you will be responsible for providing exceptional service to our customers, answering their queries, and resolving any issues they may have.

About the Role

This is a permanent, full-time position with a competitive salary of £24,000 - £30,000 per annum, depending on experience. You will work from our office based in Solihull and will be required to have great IT skills and be able to use all Microsoft applications.

Key Responsibilities
  • Being the first point of contact for customers calling in for support, building rapport and ensuring that we deliver a world-class service to our valued customers.
  • Logging faults to assist the engineers, gathering as much detail as possible regarding the customers' issues via our in-house CRM/ticketing system.
  • Liaising with colleagues and third-party companies to advance tickets and keeping customers informed of progress either verbally or via our CRM/ticketing system.
Requirements
  • Candidate must have customer service experience preferably from working in a call centre environment.
  • Proficiency with the Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).
  • Must be flexible and able to commit the time required to get the job done in line with business needs.


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