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Customer Service Representative
2 months ago
We are seeking a skilled and empathetic Customer Service Representative to join our team at Cabot Credit Management Group Limited. As a Call Centre Specialist, you will play a vital role in supporting our customers to achieve financial health.
Key Responsibilities- Use your exceptional communication skills to engage with customers and provide tailored solutions to their financial challenges.
- Work closely with our team to develop and implement effective repayment plans that meet our customers' needs.
- Handle inbound and outbound calls with professionalism and empathy, providing exceptional customer service.
- Meet and exceed call KPIs and internal quality standards, ensuring a high level of customer satisfaction.
- A competitive salary and benefits package, including a monthly bonus scheme.
- A comprehensive training program, including a four-week induction and ongoing development opportunities.
- A hybrid working model, allowing you to balance work and personal life.
- A dynamic and supportive team environment, with opportunities for growth and advancement.
Cabot Credit Management Group Limited is a leading provider of financial services, offering a range of solutions to blue-chip organizations. We are committed to delivering exceptional customer service and building long-term relationships with our clients.
We value diversity and inclusion, and we strive to create a workplace culture that is inclusive and respectful of all individuals. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
