Customer Engagement Director

1 day ago


High Wycombe, Buckinghamshire, United Kingdom FJWilson Talent Services Full time £52,000
Job Description

This is a permanent full-time position, offering a hybrid working pattern – home-based combined with at least 4 times a month in beautiful HQ offices in Buckinghamshire. The role involves Researching, planning, and delivering a strategic roadmap to enhance online customer engagement, Collaborating with internal and external development teams using Agile/Sprint methodologies to design and implement new solutions, Identifying customer pain points, writing and prioritising user stories, and defining clear acceptance criteria for testing, Building expert knowledge of our client's web CMS platforms, supporting content creation, analytics, and optimal publishing processes, Providing training on CMS platforms, SEO best practices, and ad-hoc support for content teams, Delivering UX and UI improvements, Driving continuous improvements to ensure our web platforms deliver outstanding functionality and a seamless customer experience, Supporting current needs while driving continuous improvements.

The estimated salary for this role is £70,000 - £90,000 per annum, depending on experience.

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