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Case Handler

2 months ago


Clevedon, North Somerset, United Kingdom Alexander Mae (Bristol) Ltd Full time

About the Company:

Alexander Mae (Bristol) Ltd is a leading national Medical Reporting Organisation that combines clinical excellence with exceptional service quality. We place great emphasis on accountable business practices, including employee profit share and charitable trust initiatives.

The Role:

We are seeking a skilled Case Handler to join our team in Clevedon, North Somerset. As a Case Handler, you will be responsible for providing outstanding customer service to customers and their clients in the Personal Injury process. Your key responsibilities will include:

  • Providing accurate nominations to solicitors through thorough assessment of case details.
  • Instructing accredited medico-legal experts in line with company SLA's and solicitor specifications.
  • Liaising with professionals, including solicitors, accredited medico-legal experts, and claimants.
  • Coordinating and managing appointment bookings, ensuring claimants are informed through various communication channels.
  • Ensuring instructed medico-legal experts have necessary paperwork, including medical records.
  • Obtaining reports in a timely manner and completing necessary checks to ensure reports are CPR compliant and fit for purpose.
  • Undertaking training in case management to follow Company Policies and Procedures.
  • Maintaining accurate database entries and ensuring files are kept in good working order.
  • Building relationships with solicitors through effective communication and providing regular updates on case progress.
  • Ensuring deadlines are appropriately diarised, communicated, and tracked.
  • Working collaboratively as part of a team to complete daily allocations, workflows, and meet performance expectations.
  • Demonstrating planning and organisation of own time, prioritising and completing daily allocations and workload.

The Ideal Candidate:

We are seeking a candidate with excellent customer care skills, good IT skills, and a fantastic team player attitude. The ideal candidate will also possess excellent communication skills, a great eye for detail, and be highly organised.

Working Arrangements:

This is a full-time position, 100% office-based in Clevedon, North Somerset.

Salary:

The salary for this role is £23,000.