Clinical Coordinator
2 weeks ago
Job Summary
We are seeking a highly organized and detail-oriented Clinical Coordinator to join our Oncology Department at the University Hospitals of Leicester NHS Trust. The successful candidate will be responsible for supporting the efficient administration of outpatient clinics, working closely with patients, carers, surgeons, nurses, and other hospital staff.
Main Responsibilities
- To receive and register all referrals on UHL's electronic system (HISS) within 24 hours.
- To liaise with Consultants to confirm the urgency of new referrals.
- To be responsible for ensuring patients are put on to the relevant consultants / Nurse-led waiting list and that appropriate letters are sent out to patients in line with Trust policy.
- To book patients into clinic appointment slots from the waiting list and arrange follow-up appointments.
- To ensure all local and national standards are applied to referrals, including referral to treatment (RTT), National Cancer Wait times Targets, data quality checks, and partial booking in accordance with UHL Patient Access and Data management Policy.
- To ensure that all relevant case notes, x-rays, test results and other information including data from other hospitals, is available for each patient's outpatient clinic appointment.
- To prepare case notes for patients who are new to the University Hospitals of Leicester in advance of their first clinic appointment.
- To search and request all patient case notes in line with the Trust's Medical Records department guidelines.
- To provide a reception service to patients attending outpatient clinics, documenting patients' arrival / departure and recording clinic outcomes at the end of their consultation and booking any follow-up appointments and arranging investigations as required.
- To ensure accurate patient demographic information is sought at each outpatient clinic appointment and that both hospital notes and electronic systems are updated accordingly.
- To liaise with the nurse in charge of clinic ensuring the patients are kept informed of any delays.
- To be responsible for transferring patients' notes on TrackIT at the end of each patient's outpatient clinic appointment.
- To be responsible for the reduction or cancellation of outpatient clinic appointment slots.
- To ensure all case notes and patient records are maintained in good condition and remain up-to-date.
- To ensure accurate and timely processing of clinical and administrative correspondence (forms, clinic letters) from the Consultants.
- To be responsible for queries and enquires regarding appointments.
- To be aware of any overseas visitors or private patients that are referred and notifying relevant departments.
- To manage and prioritise own workload on a day to day basis using one's initiative as well as problem solving.
About the Role
This is an exciting opportunity to join our dynamic team and contribute to the delivery of high-quality patient care. The successful candidate will have excellent communication and organisational skills, with the ability to work effectively in a fast-paced environment.
Person Specification
Essential
- GCSE standard English and Maths.
- Customer Service Experience.
- Minimum one year admin experience.
- Previous NHS experience.
Desirable
- Previous HISS & other hospital IT systems experience.
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