Senior Technical Support Specialist

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NRG Resourcing Ltd Full time

As a Senior Onsite Technician at NRG Resourcing Ltd, you will be responsible for providing expert technical support across the organisation, managing incidents and requests related to the workplace IT environment.

Key Responsibilities include but are not limited to:
  • Act as a proximity support expert for IT-related matters, including computers, printers, meeting rooms, onboarding/offboarding processes, inventory management, and licensing.
  • Ensure compliance with established standards, policies, and KPIs.
  • Install and configure IT equipment and devices, including desktops, laptops, and peripherals, across both Windows and iOS environments.

This role offers significant opportunities for career growth within a dynamic IT environment. As part of a forward-thinking company, there will be opportunities to progress into more senior technical or management roles, depending on your skills and ambition.

For this role you should ideally have:
  • Advanced technical knowledge of Windows and MAC operating systems.

NRG Resourcing Ltd is a leading employer in the IT sector, and this role is a great opportunity to take the next step in your IT career.



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