Cloud Support Specialist

1 week ago


London, Greater London, United Kingdom Inspiremyfuture Full time
Job Description

Overview:

Inspiremyfuture is seeking an exceptional Cloud Support Specialist to join our team. This role involves providing top-notch customer service and technical support to clients. The ideal candidate will possess excellent communication skills, a quick learning ability, and a strong understanding of IT concepts.

Key Responsibilities:

  • Respond to client inquiries via phone or email
  • Provide technical support for hardware setup and troubleshooting
  • Create and manage tickets on the PSA system
  • Work on projects to deploy anti-virus software and other security measures
  • Offer remote and onsite support for clients

Requirements:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • No existing qualification at the same or higher level as this apprenticeship in a similar subject

Salary: £22,000 - £25,000 per annum

Working Hours: 9am to 6pm, Monday to Friday, 40 hours per week



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