Technical Assistance Specialist

4 weeks ago


Wembley, United Kingdom The Graduate Project Full time
Responsibilities
  • Handle customer inquiries via multiple communication platforms, including phone, email, live chat, and social media.
  • Manage online store customer service, ensuring timely and effective resolution of customer complaints.
  • Provide technical support across a wide range of products, utilizing your problem-solving skills to resolve complex issues.
  • Monitor and maintain service quality standards, continuously improving processes to enhance customer satisfaction.

This role combines office-based work (3 days in the office) with remote working (2 days from home), offering a great work-life balance.


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