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Retail Trainee Manager

2 months ago

Guildford, Surrey, United Kingdom Majestic Full time
About Majestic Wine

Majestic Wine is the UK's largest specialist wine retailer, operating a network of stores nationwide. We're passionate about providing an exceptional shopping experience for our customers, and we're looking for a dynamic and ambitious individual to join our team as a Trainee Manager.

The Role

As a Majestic Trainee Manager, you'll embark on a 12-month development programme that will give you a detailed understanding and experience of all operational, service, and leadership standards expected to become a future Majestic Store Manager. You'll work through the career pathway training programme with the support of your Store Manager, setting you up for future success.

Key Responsibilities
  • Drive store performance by maximising sales opportunities and optimising KPI performance in store.
  • Deliver exceptional market-leading customer service to drive business growth through customer loyalty and repeat purchases.
  • Offer a VIP concierge service to customers, actively contacting them with updates on products and tastings.
  • Sell the story, not the discount, by demonstrating and sharing your passion for product with customers through an in-depth knowledge of our range.
  • Take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride in the physical appearance and maintenance of your store, both internally and externally.
  • Involvement in all operational tasks to establish a thorough understanding of the day-to-day operations of running a Majestic Wine store.
  • Continuously identify opportunities to make improvements that will optimise the operational running of the store.
  • Ensure you remain fully compliant, safe, and legal by following internal policies, processes, and completing mandatory training.
  • Take ownership of your own development, utilising the support and resources available.
  • Be an example of Majestic's Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.
What We Offer
  • Competitive salary and performance bonus.
  • Up to 20% staff discount.
  • Career development opportunities, including our excellent in-house training schemes.
  • Fantastic incentives that take you around the world to explore our different vineyards.
  • A contributory Company Pension Plan.
  • Life Assurance (worth 3 times your annual salary).
  • Uniform provided.
  • 29 days holiday, including public and bank holidays.
  • PLUS invites to wine tasting events.
  • Access to Retail Trust, including Retail Rewards, discounted e-vouchers, and gift cards.
  • Company maternity, paternity, and adoption leave after 26 weeks.
  • Long service rewards.
  • Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
  • Company sick pay scheme.