Customer Service Team Lead
4 weeks ago
Job Title: Customer Quality and Complaints Executive
Company: J Sons and Co. Ltd
Job Summary:
We are seeking a highly skilled and experienced Customer Quality and Complaints Executive to join our team. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.
Key Responsibilities:
- Oversee daily operations of the customer service department to ensure high-quality service delivery.
- Lead, mentor, and supervise a team of customer service representatives, fostering a positive and productive work environment.
- Develop and implement customer service policies and procedures to enhance customer satisfaction.
- Analyse customer feedback and service metrics to identify areas for improvement.
- Manage escalated customer complaints and resolve issues in a timely manner.
- Collaborate with other departments to ensure seamless communication and service delivery across the organisation.
- Train new staff on company policies, systems, and best practices in customer service.
- Conduct regular performance reviews and provide constructive feedback to team members.
Requirements:
- Proven experience in a managerial role within customer service or a related field.
- Excellent communication skills in English; proficiency in Urdu/Hindi or other languages is an advantage.
- Ability to analyse data and make informed decisions based on insights gathered from customer interactions.
- Proficient in using customer service software and tools.
- Strong problem-solving skills with a focus on delivering solutions that enhance customer experience.
- A commitment to continuous improvement in service delivery standards.
About Us:
J Sons and Co. Ltd is a leading organisation committed to delivering exceptional customer service. We are passionate about building strong relationships with our customers and providing them with the best possible experience.
What We Offer:
We offer a competitive salary, excellent benefits, and opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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