Administration/Memorial Consultant

3 weeks ago


Crawley, West Sussex, United Kingdom Dignity Funeral Directors Full time
Job Title: Administration/Memorial Consultant

About the Role:

We are seeking a highly organized and detail-oriented Administration/Memorial Consultant to join our team at Dignity Funeral Directors. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the smooth operation of memorial orders, and maintaining accurate records.

Key Responsibilities:

  • Input information into our computer system, COMPASS, to ensure accurate and up-to-date records.
  • Provide support to clients, answering queries and assisting with memorial orders.
  • Coordinate and maintain good working relationships with external stakeholders and internal teams.
  • Accompany clients to visit completed memorials on-site to ensure satisfaction.
  • Witness and carry out interments based on client requests.
  • Process memorial agreements, ensuring compliance with cemetery/crematorium regulations.

What We Offer:

  • Annual salary of £23,917.92 + Commission Bonus.
  • 22-25 Days Holiday + Bank Holidays.
  • Pension Scheme.
  • Life Assurance X2.
  • Free On-Site Parking.
  • Access to our internal apprentice & personal development schemes.

Requirements:

  • Completed full-time education to an acceptable standard (e.g., GCSE).
  • Exceptional communication skills and ability to interact comfortably with clients face-to-face, on the telephone, and via email.
  • Administrative abilities, coupled with meticulous attention to detail, to ensure strict adherence to regulatory policies and procedures.
  • Good numeracy, literacy, and basic computer skills.
  • At least average reasoning ability.
  • Commitment to corporate funeral service.
  • Emotionally intelligent, taking pride in providing supportive customer care under sensitive circumstances.
  • Reliable, well-presented, and aims for high standards in their job role.
  • Enjoys being a part of their community.


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