Administration/Memorial Consultant
3 weeks ago
About the Role:
We are seeking a highly organized and detail-oriented Administration/Memorial Consultant to join our team at Dignity Funeral Directors. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the smooth operation of memorial orders, and maintaining accurate records.
Key Responsibilities:
- Input information into our computer system, COMPASS, to ensure accurate and up-to-date records.
- Provide support to clients, answering queries and assisting with memorial orders.
- Coordinate and maintain good working relationships with external stakeholders and internal teams.
- Accompany clients to visit completed memorials on-site to ensure satisfaction.
- Witness and carry out interments based on client requests.
- Process memorial agreements, ensuring compliance with cemetery/crematorium regulations.
What We Offer:
- Annual salary of £23,917.92 + Commission Bonus.
- 22-25 Days Holiday + Bank Holidays.
- Pension Scheme.
- Life Assurance X2.
- Free On-Site Parking.
- Access to our internal apprentice & personal development schemes.
Requirements:
- Completed full-time education to an acceptable standard (e.g., GCSE).
- Exceptional communication skills and ability to interact comfortably with clients face-to-face, on the telephone, and via email.
- Administrative abilities, coupled with meticulous attention to detail, to ensure strict adherence to regulatory policies and procedures.
- Good numeracy, literacy, and basic computer skills.
- At least average reasoning ability.
- Commitment to corporate funeral service.
- Emotionally intelligent, taking pride in providing supportive customer care under sensitive circumstances.
- Reliable, well-presented, and aims for high standards in their job role.
- Enjoys being a part of their community.
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