Order Coordination Manager
6 days ago
About the Role
At CityFibre, we're committed to delivering exceptional customer experiences through our broadband network. As a Customer Service Coordinator, you'll play a vital role in ensuring our customers receive timely and efficient support throughout the delivery cycle.
Key Responsibilities
- Provide administrative support to internal teams, ensuring seamless communication and updates on order progress.
- Update and maintain Salesforce CRM system and live trackers, ensuring accurate and timely information.
- Prepare and distribute daily and weekly reports to internal teams and external partners.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
Requirements
- Previous experience in a customer-facing administrative role, with excellent communication and problem-solving skills.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Experience with CRM systems, preferably Salesforce.
- Ability to analyze data, verify information, and maintain accurate records.
What We Offer
As a valued member of our team, you'll enjoy a competitive salary, 25 days' holiday, a birthday day off, and a performance-related bonus scheme. We're committed to providing a supportive and inclusive work environment, where you can grow your career and reach your full potential.
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