Senior Retail Store Manager Assistant

5 days ago


Braintree, Essex, United Kingdom DSW Inc. Full time
About the Role

We are seeking a highly motivated and experienced Assistant Shop Manager to join our team at DSW Inc.

The ideal candidate will have a minimum of 2 years retail experience and a strong background in customer service, merchandising, and inventory management. The role is responsible for assisting store management with daily operations, including sales floor maintenance, stockroom organization, and omni-channel activities.

Key Responsibilities:

  • Elevate the In-Store Experience by modeling company behaviors, coaching associates to achieve store goals, and responding to customer requests with a high sense of urgency.
  • Maintain DSW store standards, ensuring customers have a positive experience. Complete all tasks related to daily open/close, including store cleaning, recovery, and maintenance standards.
  • Perform other duties as assigned by the Store Manager or other leader.
  • Increase sales and success by maintaining sales floor and stockroom presentation, enabling merchandise flow to ensure an appealing experience for consumers.
  • Supervise Leads (and may participate) in planning and executing all inventory management-related activities, including freight receipt, placement, markdowns, and MOOS.
  • Responsible for all omni activities in-store, including Charge/Send, BOPIS/BOSTS, Delivery.
  • Leverage inventory reports to maximize productivity and merchandise presentation on the sales floor.
  • Maintain supply inventory to ensure successful floor moves, markdowns, and fulfillment in areas of stockroom, cashwrap, clearance, and non-sales areas.
  • Support the Store Manager in bringing DSW's Mission, Vision & Strategy to life in the store.
  • Work closely with the Store Manager to understand and follow policy and procedure.
  • Assist the Store Manager and other leaders in recruiting, interviewing, and onboarding candidates.
  • Support team development by training, coaching, directing associates, and communicating feedback efficiently.
  • Assist the Store Manager in resolving associate relations matters.
  • Participate in the Performance Review process by writing and conducting Associate and Lead performance reviews.
  • Support team in managing payroll and associate timekeeping activities.
  • Able to meet business needs, including shifts outside traditional hours.
  • Proficient in basic computer use, including Microsoft Office.
About You

We are looking for a dedicated and results-driven individual who can thrive in a fast-paced retail environment. As an Assistant Shop Manager, you will be responsible for driving sales growth, improving customer satisfaction, and leading a high-performing team.

Requirements:

  • Minimum 2 years retail experience.
  • High school graduate or equivalent required.
What We Offer

As a valued member of our team, you will receive:

$45,000 - $60,000 per year, based on experience and location.

A comprehensive benefits package, including medical, dental, and vision insurance.

A 401(k) retirement plan with company match.

Ongoing training and development opportunities.



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