Luxury Retail Team Lead
1 day ago
Frasers Group is the luxury fashion destination for men and women, boasting an edit of over 200 brands from established international designers to contemporary labels. With a focus on elegance and simplicity, we offer a luxury lifestyle that is both traditional and modern.
We are now looking for a Supervisor to join our team in Oxford.
The Role- Support with daily workload and delegation to team members.
- Supervise work, check completion, and deliver to expectation set by line manager.
- Use business communication tools for task completion and ensure team members understand key functions.
- Understand all processes and procedures and set an example for others.
- Demonstrate good practice with seasonal guidelines, campaigns, and merchandising principles.
- Support maintaining store environment and housekeeping standards.
- Understand company policy and rules regarding security measures and demonstrate compliance and controls.
- Maximise sales opportunities and ensure exceptional customer experience in line with customer and business requirements.
- Understand product features and benefits, ensuring knowledge is up-to-date with new products.
- Deliver to merchandising guidelines for effective product placement and meeting brand partner expectations.
- Understand KPI targets and expectations to achieve results.
- Demonstrate commercial awareness and adopt right product, place, and time compliance.
- Engage with and feedback issues to contribute to the wider business.
- Support senior management to coach the team.
- Communicate effectively to all levels, motivating the team and building good working relationships within the store.
- Experience leading a team in a retail environment.
- Knowledge of and passion for luxury brands.
- Ability to drive sales through excellent service.
- Understanding of visual presentation and its impact on the sales floor.
- Ability to motivate a team with effective communication.
- Estimated Salary: £32,495 per annum.
- Weekly/Monthly & Quarterly Commercial Bonuses.
- Stocktake Bonuses.
- Commission-led bonuses across a wide range of products.
- Monthly Group Rewards and Recognition.
- Long Service Awards.
- Fearless1000 Incentive Scheme.
- Development Courses with National Qualifications.
- 28 Days Holiday.
- 50% In-store Uniform Discount.
- Discounted Gym Membership.
- Cycle to Work Scheme.
- Group-wide 20% Discount across all Frasers Group brands.
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