Luxury Retail Team Lead

1 day ago


Oxford, Oxfordshire, United Kingdom Frasers Group Full time
Job Overview

Frasers Group is the luxury fashion destination for men and women, boasting an edit of over 200 brands from established international designers to contemporary labels. With a focus on elegance and simplicity, we offer a luxury lifestyle that is both traditional and modern.

We are now looking for a Supervisor to join our team in Oxford.

The Role
  • Support with daily workload and delegation to team members.
  • Supervise work, check completion, and deliver to expectation set by line manager.
  • Use business communication tools for task completion and ensure team members understand key functions.
  • Understand all processes and procedures and set an example for others.
  • Demonstrate good practice with seasonal guidelines, campaigns, and merchandising principles.
  • Support maintaining store environment and housekeeping standards.
  • Understand company policy and rules regarding security measures and demonstrate compliance and controls.
  • Maximise sales opportunities and ensure exceptional customer experience in line with customer and business requirements.
  • Understand product features and benefits, ensuring knowledge is up-to-date with new products.
  • Deliver to merchandising guidelines for effective product placement and meeting brand partner expectations.
  • Understand KPI targets and expectations to achieve results.
  • Demonstrate commercial awareness and adopt right product, place, and time compliance.
  • Engage with and feedback issues to contribute to the wider business.
  • Support senior management to coach the team.
  • Communicate effectively to all levels, motivating the team and building good working relationships within the store.
Qualifications and Requirements
  • Experience leading a team in a retail environment.
  • Knowledge of and passion for luxury brands.
  • Ability to drive sales through excellent service.
  • Understanding of visual presentation and its impact on the sales floor.
  • Ability to motivate a team with effective communication.
Benefits and Compensation
  • Estimated Salary: £32,495 per annum.
  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Stocktake Bonuses.
  • Commission-led bonuses across a wide range of products.
  • Monthly Group Rewards and Recognition.
  • Long Service Awards.
  • Fearless1000 Incentive Scheme.
  • Development Courses with National Qualifications.
  • 28 Days Holiday.
  • 50% In-store Uniform Discount.
  • Discounted Gym Membership.
  • Cycle to Work Scheme.
  • Group-wide 20% Discount across all Frasers Group brands.


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