Telecom Support Professional

4 days ago


United Kingdom Simplicity Group Full time
About the Role

We are seeking a highly organised individual to join our telecom operations team in Northern Ireland. As a Telecom Support Specialist, you will be responsible for supporting the Operations Team in managing orders from set-up to resolution.

Key Responsibilities:
  • Full training provided on Simplicity products, services & processes.
  • Answer calls and e-mails in line with team KPIs.
  • Technical fault analysis and troubleshooting.
  • Assist engineers remotely (commissioning, testing, and updating web portals after installation of products).
  • Meeting client standards of service levels within strict timescales.
  • Working with other teams to build understanding and consistency of process and approach.
  • Keeping accurate records regarding customer queries on the database.
  • Maintaining up-to-date knowledge of company product/service portfolio and attending regular training sessions.
Requirements:

To succeed in this role, you will have excellent telephone manners and customer service skills. Previous experience in a similar role is desirable but not essential as full training will be given.

Benefits:
  • Full training provided.
  • Modern office environment with an excellent company culture.
  • Regular company and team social events.
  • Additional annual leave days for each year of service.
  • Referral programme.
  • On-site free parking.
  • Complimentary tea and coffee facilities.


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