Onboarding Solutions Expert

1 month ago


Bournemouth, Bournemouth, United Kingdom Remark Able Full time

Deliver Exceptional Client Experience as an Account Management Specialist

We are looking for a highly skilled Account Management Specialist to join our team at Remark Able. In this role, you will be responsible for managing client relationships, delivering tailored solutions, and ensuring seamless integration and setup of our marketing automation solutions.

Your Key Responsibilities:

  • Develop and maintain strong relationships with our clients, understanding their business objectives and implementing our solutions accordingly.
  • Manage client onboarding processes, ensuring timely delivery and high-quality results.
  • Provide exceptional customer service, addressing any issues that arise during the onboarding process.
  • Maintain open communication channels with our customers, delivering tailored solutions to meet their needs.

About You:

  • Proven experience in an account management or onboarding role with a complex SaaS solution.
  • Exceptional time management, problem-solving, and task management skills.
  • Able to handle complex technical queries and challenges.
  • Confident in being customer-facing.
  • Able to identify opportunities for growth within client engagements.
  • Driven to achieve, exceed, and grow.
  • Motivated and autonomous.
  • Desire to learn and improve.
  • Prior experience with Planhat is advantageous.

What We Offer:

  • A competitive base salary of £32k - £40k plus a company profit bonus.
  • Comprehensive medical and dental insurance.
  • Regular team lunches.

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