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Financial Services Officer

2 months ago

Ealing, Greater London, United Kingdom Triumph Consultants Ltd Full time
Financial Inclusion Officer - Resident Services

Triumph Consultants Ltd is seeking a skilled Financial Inclusion Officer to join our team in Ealing. As a key member of our team, you will play a vital role in improving the financial wellbeing of residents in our borough.

Key Responsibilities:
  • Provide expert advice and support to residents on income maximisation, employment/training advice, budgeting, and money/debt management.
  • Establish key partnerships and working relationships with internal departments and other agencies to help residents access a wide range of financial services and support.
  • Reduce the need for legal action against residents, reducing the Council's legal costs and homelessness, and promoting the importance of paying rent and service charges through presentations and publications.
  • Support the implementation of Universal Credit delivery and provide relevant advice and support to residents across the borough.
  • Work with Sheltered Housing Officers to visit Sheltered Housing schemes to provide information and to advise individual and groups of Sheltered Housing residents on rent payments and welfare benefits.

Requirements:

  • Driving Licence and access to own car
  • Knowledge of housing law, housing benefit legislation, and welfare reform
  • Experience of working with customers in a diverse community
  • High standard of communication skills, demonstrated by the ability to draft correspondence without supervision; and the ability to explain complex rules to service users over the telephone and face to face.

What We Offer:

  • A competitive hourly rate of £52 per hour PAYE
  • 37 hours per week, Monday – Friday, normal working hours
  • This opening assignment is for 3 months

Basic DBS disclosure required

Improve the outcomes for Ealing residents by providing a customer-oriented service in line with Council values and objectives. Minimise the impact of welfare reform on residents in council or temporary accommodation through the provision of support with income maximisation, employment/training advice, budgeting, and money/debt management. Establish key partnerships and working relationships with internal departments and other agencies to help residents access a wide range of financial services and support to help them sustain their tenancies. Reduce the need for legal action against residents, reducing the Council's legal costs and homelessness, and promoting the importance of paying rent and service charges through presentations and publications. Check cases referred for legal action to ensure everything has been done in accordance with the pre-court action protocol and to interview/visit the tenant to offer expert advice, aiming to reach a payment agreement that will prevent the need for legal action and avoid legal costs for the tenant and the council. Support the implementation of Universal Credit delivery and provide relevant advice and support to residents across the borough. Build close relationships with colleagues in the DWP to provide a joined-up, comprehensive referral and advice service for Universal Credit claimants. Update and maintain IT systems for Universal Credit and welfare reform changes for the purposes of monitoring and providing statistical information to Management as and when required. Work with Sheltered Housing Officers to visit Sheltered Housing schemes to provide information and to advise individual and groups of Sheltered Housing residents on rent payments and welfare benefits. Undertake visits to residents in their homes in order to verify their circumstances and authenticate any documentation seen, in accordance with current housing benefit regulations, returning all claim forms and documents to the office at the end of the visiting day or first thing the following day. Provide comprehensive advice and information to residents on rent payments and legal implications of non-payment, to negotiate an acceptable repayment of rent arrears and advise on the easiest way to pay, promoting direct debit. Driving Licence and access to own car Knowledge of housing law, housing benefit legislation, and welfare reform. Experience of working with customers in a diverse community