Apprentice Technical Services Coordinator

1 day ago


London, Greater London, United Kingdom National Nuclear Laboratory Full time
Nuclear Industry Career Pathway

The role offers a unique opportunity to launch your career in the nuclear industry as a Service Desk Analyst Apprentice. Our comprehensive training programme will equip you with the necessary skills and knowledge to tackle complex technical issues, from software to hardware. As a member of the IT team, you will be responsible for providing first and second-line technical support, resolving IT issues related to various devices and systems.

Key responsibilities include managing phone calls, emails, and Instant Messages from internal staff, logging and tracking calls, and escalating unresolved issues to the appropriate support team. By working closely with the IT team, you will develop a deep understanding of the IT infrastructure and become proficient in troubleshooting common issues. This role is ideal for individuals who enjoy problem-solving and are passionate about technology.
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