Retail Team Leader
1 month ago
Deichmann is seeking a highly motivated and experienced Retail Supervisor to join our team in Croydon.
Job Summary:We are looking for a Retail Supervisor who can lead and motivate our store team to deliver exceptional customer service and achieve sales targets. The successful candidate will have previous retail experience, strong leadership skills, and the ability to work calmly under pressure.
Key Responsibilities:- Lead and supervise the store team in the absence of the Store Manager.
- Open and close the store, including cashing up and completion of associated administrative duties.
- Offer excellent levels of customer service and have a strong product knowledge.
- Lead by example, by recommending and promoting complimentary products with each sale.
- Assist management in leading the team to achieve store sales targets and KPIs.
- Support team members as and when required.
- Ensure the store is correctly merchandised, product displays are refreshed, and inviting to the customer.
- Process stock deliveries and store transfers.
- Deal with customer queries and complaints.
- Able to take direction from management regarding additional tasks and duties.
- Previous supervisory experience, including cashing up and banking.
- Self-motivated, with a positive, can-do attitude.
- Ability to supervise, motivate, coach, and work with a team.
- Strong interpersonal and communication skills.
- Willingness to approach and serve all customers.
- The drive to exceed monthly performance targets.
- Methodical approach to completing daily tasks, including stock SKU management.
- High levels of attention to detail.
- Ability to work both individually and as part of a diverse team.
- Commitment to work 30 hours per week and flexibility to work any day (Monday-Sunday).
Up to £12.94 per hour + non-contractual, hourly sales commission.
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