Healthcare Service Design Lead

6 days ago


Leeds, Leeds, United Kingdom NHS England Full time

We are seeking an experienced Senior Service Designer to join our team at NHS England, where you will play a key role in shaping the future of healthcare services.

As a Senior Service Designer, you will be responsible for developing and overseeing the design of whole healthcare journeys, collaborating with product management to define a vision for services, and sharing it in a way others can understand across multiple products in your portfolio.

You will work closely with user researchers to ensure the needs of users and organisational objectives are met, using research evidence, design knowledge, and negotiation with senior stakeholders to improve health outcomes for the public and healthcare professionals.

With a strong background in service design and user-centred design practices, you will have experience in leading cross-disciplinary teams and ensuring that design decisions are based on design knowledge, user research, and understanding of the user journey.

You will also have the opportunity to coach and line manage user-centred design professionals in your portfolio area, including service designers, interaction designers, and content designers.

The salary for this role is approximately £63,000 per annum, plus benefits. We offer a competitive package to attract and retain top talent in the field of service design.

This is an exciting opportunity to work on high-impact projects that make a real difference to people's lives, and to contribute to the development of innovative solutions that improve healthcare services.

Our ideal candidate will have a passion for service design and user-centred design, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.

If you are motivated by the prospect of working on complex problems and driving meaningful change, we encourage you to apply for this role.


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