Service Designer Expert

4 days ago


Leeds, Leeds, United Kingdom Financial Conduct Authority Full time

Financial Conduct Authority Overview

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The Financial Conduct Authority (FCA) is a leading regulatory body in the UK, responsible for ensuring fair and competitive financial markets.

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About the Role

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We are seeking a highly skilled Service Designer Expert to join our User Centred Design team. As a key member of our team, you will work closely with cross-functional teams to deliver impactful service design solutions that meet the needs of our users.

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Your Key Responsibilities

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  • Design and deliver user-centred service design solutions to emerging digital product teams">
  • Collaborate with stakeholders to understand business requirements and identify opportunities for service improvement">
  • Develop journey maps, service blueprints, and other artefacts to communicate systems, opportunities, and vision">
  • Support the development and growth of our design community of practice">
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Requirements and Qualifications

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To be successful in this role, you will need:

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  • Relevant Service Design experience">
  • Substantial experience working in project/programme environments involving business & IT change">
  • Ability to examine complex systems and create coherent artefacts like journey maps or service blueprints">
  • Fluent in prototyping techniques and able to identify when to use each">
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Benefits

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We offer a range of benefits, including:

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  • A competitive salary of £50,000 - £65,000 per annum">
  • 25 days holiday per year plus bank holidays">
  • Private healthcare with Bupa">
  • A non-contributory pension of at least 8% of basic salary each month">
  • Life assurance of eight times your basic salary">
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Other Information

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This role is graded as Senior Associate – Regulatory. We welcome applications from candidates who are looking for flexible arrangements and are committed to achieving greater diversity across all levels of the organisation.



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