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Triage Coordinator

2 months ago

Rugby, Warwickshire, United Kingdom caba Full time

Job Summary

Caba is seeking a highly organized and detail-oriented Triage Coordinator to provide administrative support to our direct support team. The successful candidate will be responsible for managing multiple enquiry channels, referral forms, and invoices for service users accessing support through our service partners.

Key Responsibilities

  • Service User Support
    • Act as the first point of contact for enquiries, confirming service user eligibility, contact details, and consents, and preparing their case files for support.
    • Deal with service users who may be vulnerable, living with a physical or mental health condition, in financial hardship, long-term sickness, and crisis situations.
    • Complete and submit partner referral forms within 2 working days using information on our CRM so that service users can access services in a timely, professional, and friendly manner.
    • Answer telephone calls received by the charity, answering queries and redirecting calls in a professional and friendly manner.
  • CRM Database
    • Create new and accurate electronic service user files and assist the team in maintaining accurate records by inputting data to the caba CRM database.
    • Update CRM records of service user cases, closing them down when service provision has been completed.
    • Email service users updates and key information about the services they are receiving from the charity to keep them informed and able to fully participate.
  • General Administrative Support
    • Create, update, and maintain support service purchase orders and usage, liaising with the service providers' accounts teams when appropriate.
    • Provide administrative support to our team of Support Officers by managing enquiries and contributing to the smooth running of our internal support services.
    • Provide administrative support to our case management officer by completing referrals to partner services.

Why Caba?

Caba offers a range of benefits, including up to 10% pension contributions, private medical insurance, income protection insurance, and a generous holiday allowance of 25 days per annum, plus bank holidays. We work in a flexible hybrid model, creating the opportunity to work in your own way from home, but also providing a great opportunity to collaborate with our colleagues at our office.

Requirements

To be successful in this role, you will need to be highly organized, have excellent communication skills, and be able to work effectively in a team environment. You will also need to have a strong understanding of CRM systems and be able to input data accurately.

How to Apply

If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, please submit your application, including your CV and cover letter, to us. We look forward to hearing from you.