Surgical Breast Cancer Navigator

The Cancer Care Pathway Navigator will form an integral part of the multidisciplinary team in caring for the physical, social and psychological needs of patients and carers diagnosed with breast cancer throughout their treatment pathway.

The post holder will have daily direct contact with patients and their families, providing support, advice, signposting and assistance with the Living with and Beyond Cancer agenda. This will include the arranging and triaging of the holistic needs assessments as part of their core role.

The role will also involve the undertaking of administrative tasks deemed suitable to the role by the Clinical Nurse Specialists (CNS’s).

The job involves multi site working.

To identify the causes of any delays in the cancer patient journey that may affect the patients' prognosis and/or the delivery of cancer waiting time targets. To work with clinical teams and Service Managers in resolving any delay issues within the cancer patient journey.

We require a dynamic and flexible individual with IT, administrative and organisational skills. The post holder will be required to have excellent communication skills and an ability to deal with complex situations with service users and clinicians over the phone and in person. An ability to work autonomously and to respond quickly to requests is required in addition to the ability to use your own initiative.

This is an opportunity to make a real difference to the experience of cancer patients and their families while enhancing your support and communication skills. This is a unique role that provides the chance to liaise with both the clinical and administrative teams in the Breast Cancer service.

Please be advised that interviews are proposed for 16th May.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence ® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

The role will require highlighting any potential delays in the patient pathway and working to mitigate the impact of these problems to the patients. The post holder will be required to work with the senior staff to support and ensure that the patient and carer experience is central to every stage of their journey.

To support the Surgical Breast Care CNS’s by responding to the noncomplex workload and referring to the CNS’s as appropriate

Triaging telephone calls and providing basic advice and support.

Liaising and referring to other appropriate healthcare professionals.

Arranging and triaging of the electronic Holistic Needs Assessments (eHNA) during the cancer patient pathway. This will include the navigator assisting the patient with completing their eHNA where appropriate. This will ensure that patients are signposted in a timely manner to appropriate services.

Ensure the appropriate management of patient information and the co-ordination of patient pathways through collaborative working with medical secretaries, MDT coordinators, clinical nurse specialists and other departments as required within the Trust

To work with the CNS’s to develop and embed the Living With and Beyond Cancer agenda within the Breast Cancer service

To ensure the appropriate and timely booking of outpatient appointments.

For further details please see the attached job description.