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IT Support Specialist
2 months ago
IT Support Specialist
We are seeking an experienced IT Support Specialist to join our dynamic support team at IT Talent Solutions Ltd. As a key member of our team, you will play a vital role in ensuring our clients' hardware and software run smoothly, contributing directly to their success.
Key Responsibilities:
- Proactive monitoring of IT systems to identify and resolve potential issues before they impact our clients.
- Installation and configuration of hardware, software, and IT infrastructure to meet our clients' evolving needs.
- Diagnosing system errors and other issues to deliver timely and effective solutions.
- Providing exceptional customer service through our help desk and incident management processes.
- Ensuring IT support processes are followed and documented to maintain high-quality service delivery.
- Troubleshooting and problem-solving to deliver exceptional customer satisfaction and build strong relationships with our clients.
- Providing onsite and remote support to our clients, ensuring their IT systems are running efficiently and effectively.
Essential Skills:
- Active Directory
- Microsoft Exchange
- Microsoft 365
- Microsoft Teams
- VMware
- WatchGuard Firewalls
- ESET Anti-Virus
- Azure
- Networking
- Windows Server
About Us:
IT Talent Solutions Ltd is a proactive IT support company dedicated to delivering top-notch technical support to our clients. We value expertise and are committed to providing a dynamic and supportive work environment for our team members.
