Advanced IT Infrastructure Specialist
1 month ago
About the Role:
We are seeking an experienced Solutions Engineer to join our team in Dundee. The successful candidate will provide technical product advice to customers and sales staff during pre-sales discussions, perform detailed demonstrations, and identify prospect needs and requirements.
Key Responsibilities:
- Perform basic installation and configuration of network management products, system and application monitoring products, and security-related products
- Assist sales reps in offering guidance on product identification
- Provide prospects with basic troubleshooting and other online remote assistance during the product evaluation cycle
- Perform basic troubleshooting techniques on all N-able products
- Identify product-specific areas for improvement to enhance the evaluation experience and conduct online technical demonstrations remotely
- Escalate product issues, customer feedback, and feature/functionality requests
- Utilize online tools to provide pre-sales technical support during the sales process
What You'll Bring:
- Basic knowledge of network or application monitoring solutions
- Ability to demonstrate problem-solving and troubleshooting techniques
- Ability to prioritize tasks based on business needs
- A good mix of technical ability and customer interaction skills are preferred Ability to keep pace in a dynamic, fast-paced work environment
- Strong client management skills
- Solid oral, written, and interpersonal communication skills; basic presentation skills
- Ability to absorb and retain technical knowledge quickly
- Ideally some experience as a field/networking technician or system administrator in a customer-facing role; prior experience working for or with an MSP desired
About the Company:
N-able Technologies Ltd. is a global software company that turns IT possibilities into capabilities. We partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. Our hybrid working model based on trust and flexibility allows us to maximize our contributions while growing our career.
Benefits:
- Estimated Salary: £50,000 - £60,000 per annum
- Medical, dental and vision coverage
- Generous PTO and observed holidays
- 2 Paid Volunteer Days per year
- Employee Stock Purchase Program
- FUN-raising opportunities as part of our giving program
- N-ablite Learning – custom learning experience as part of our investment in you
- The Way We Work – our hybrid working model based on trust and flexibility
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