Customer Service Representative

1 month ago


Carrickfergus, United Kingdom TransLink Full time
Job Title: Marketing Officer Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Marketing Officer. As a key member of our marketing team, you will be responsible for delivering exceptional customer service and support to our passengers. Key Responsibilities: * Provide front-line customer service to passengers in railway stations * Deliver passenger information and communication * Issue tickets and resolve customer complaints * Assist in delivering a high-class rail service Requirements: * A minimum of 3 GCSEs at Grade C or above, or equivalent, including English and Maths * Alternatively, at least 2 years' relevant experience in a similar post * Proficient experience of Microsoft Office packages, including Word, Excel, and Access * Experience of handling cash transactions * Experience in a customer-facing role, including dealing with customer enquiries Desirable Criteria: * Minimum of 2 years' experience in a customer-facing role, including dealing with ticketing equipment and cash registers * Book-keeping experience * Experience of working with Agresso and Merit systems About Us: TransLink is a leading transportation company dedicated to providing exceptional customer service and support to our passengers. We are committed to delivering a high-class rail service and are seeking a talented and motivated individual to join our team.

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