Railway Station Customer Service Representative
4 days ago
As a key member of the TransLink team, you will be responsible for delivering exceptional customer service to our passengers in railway stations. This role requires a high level of professionalism, effective communication skills and the ability to work in a fast-paced environment.
Key Responsibilities
- Provide accurate and timely information to passengers on train schedules, fares and other related matters.
- Issue tickets and assist with cash transactions.
- Respond to customer complaints and resolve issues in a fair and professional manner.
- Work collaboratively with colleagues to achieve team goals and objectives.
Requirements
- A minimum of 3 GCSEs at Grade C or above, or equivalent, including English and Maths, or 2 years' relevant experience.
- 6 months' relevant clerical/administrative experience.
- Proficient in Microsoft Office packages, including Word, Excel and Access.
- Experience in a customer-facing role, including dealing with customer enquiries.
Desirable Criteria
- Minimum of 2 years' experience in a customer-facing role, including ticketing equipment and cash handling.
- Book-keeping experience.
- Experience of working with Agresso and Merit systems.
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