Railway Station Customer Service Representative

4 days ago


Carrickfergus, United Kingdom TransLink Full time
Job Summary

As a key member of the TransLink team, you will be responsible for delivering exceptional customer service to our passengers in railway stations. This role requires a high level of professionalism, effective communication skills and the ability to work in a fast-paced environment.

Key Responsibilities
  • Provide accurate and timely information to passengers on train schedules, fares and other related matters.
  • Issue tickets and assist with cash transactions.
  • Respond to customer complaints and resolve issues in a fair and professional manner.
  • Work collaboratively with colleagues to achieve team goals and objectives.

Requirements
  • A minimum of 3 GCSEs at Grade C or above, or equivalent, including English and Maths, or 2 years' relevant experience.
  • 6 months' relevant clerical/administrative experience.
  • Proficient in Microsoft Office packages, including Word, Excel and Access.
  • Experience in a customer-facing role, including dealing with customer enquiries.

Desirable Criteria
  • Minimum of 2 years' experience in a customer-facing role, including ticketing equipment and cash handling.
  • Book-keeping experience.
  • Experience of working with Agresso and Merit systems.


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