Customer Engagement Specialist

4 weeks ago


Berkshire, United Kingdom CHASE Full time

Job Title: Customer Engagement Lead

About the Company

Our client is an innovative global healthcare company with a focus on immunology, extending to innovation in diabetes and transplant medicine. They have talented teams across different countries, determined to deliver a best-in-class customer experience using digital, artificial intelligence, and personal know-how.

The business objective is to maintain sales of the segment and maximize the push of customers ready to convert through fully digital channels.

About the Role

We are looking for a talented marketeer to take ownership of a key segment of business accountability and own the omnichannel customer journey. The ideal candidate will have expertise in various digital and non-digital channels, ability to vision, shape, develop, and execute an operational customer engagement plan, and ensure effective implementation, measurement, and KPI setting.

  • Own a part of the portfolio in terms of financial forecasting and budget management
  • Own the downstream marketing plan and deliver the omnichannel customer journey
  • Own the website and digital ecosystem around brands
  • Deliver quality and quantity of content to support business objectives
  • Collaborate with medical, leverage global tools (CLH, Veeva, Tag), and be the owner of content excellence in market
Requirements

To excel in this role, you will need:

  • Expertise of various digital and non-digital channels
  • Ability to vision, shape, develop, and execute an operational customer engagement plan
  • Ensure effective implementation, measurement, and KPI setting
  • Ability to balance global and local needs, from customers to company constraints
  • Self-motivated, pro-active, strategic thinker with ability to deliver execution excellence with a customer-centric approach
  • Strong financial acumen / experience having strong business accountability
  • Candidate must be interested in and energized by engagement with the customer
Benefits

This role offers a Highly Competitive Basic, Bonus and Benefits package.



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