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Highly Skilled Network Engineer for SD-WAN Support

1 month ago

London, Greater London, United Kingdom Fujitsu Full time

Job Description

A highly skilled Network Engineer is sought to join our team as a 3rd Line Shared Service Support Network Engineer (SD-WAN) in Bracknell. This role involves direct technical support for services in the SD-WAN team, working collaboratively across accounts.

About Your Role

This position will focus on providing expert-level technical assistance to customers, resolving complex network issues and implementing approved configuration changes. You will work closely with the current support personnel to understand products and develop diagnostic skills.

  • You will be responsible for network monitoring & event management via Orchestrator tools.
  • Identify issues requiring more detailed analysis and escalate to product manufacturers.
  • Perform remote diagnostic tests to aid primary fault rectification.
  • Ensure all work performed meets quality requirements and complies with ISO9000 standards.
  • Pre-configure equipment for customer installation.
  • Implement Approved Configuration Changes.
  • Collate performance & availability data.
  • Test and develop within the Pre-Production environment and rollout to the Production environment.
Your Experience

We are looking for an experienced Network Engineer with:

  • Background in 3rd NOC support group.
  • Networking SME expertise.
  • Familiarity with MS Service Center Support tool, SD-WAN, Cisco Viptela, and Juniper Routers.
  • Thorough knowledge of network technologies related to Cisco/Juniper product set.
About Our Offer

We offer:

  • An estimated salary range of £35,000 - £55,000 per annum based on experience.
  • 25 Days annual leave plus public holidays (3 flexible).
  • Pension - Double matching contributions of up to 10%.
  • Life assurance.
  • Flexible benefits including increased holidays/travel/dental critical illness and more.
  • Perks at work - employee discounts.
  • Employee assistance programme/virtual GP.