Hotel Operations Manager

1 week ago


Stockport, Stockport, United Kingdom Premier Inn Full time
Job Overview
We are currently recruiting for a key position at our Manchester (Cheadle) Premier Inn, responsible for managing the day-to-day operations of the hotel. The ideal candidate will have excellent organisational skills, a fantastic way with people and an eye for detail.

Competitive Salary
A competitive hourly rate of £59 per hour, guaranteed hours of 24 per week across 3 days, including weekends, is offered to the successful candidate.

About the Role
As a key member of the hotel team, you will be responsible for ensuring exceptional customer service and maintaining high standards of quality and cleanliness. This includes managing the daily operations of the hotel, providing guidance and coaching to a team of staff, monitoring and controlling hotel costs, and identifying opportunities for improvement.

Key Responsibilities
The ideal candidate will be able to:
  • Manage the daily operations of the hotel, ensuring seamless delivery of services to guests.
  • Provide exceptional customer service, responding to guest queries and resolving any issues promptly.
  • Maintain high standards of quality and cleanliness throughout the hotel.
  • Supervise and motivate a team of staff, providing guidance and coaching where necessary.
  • Monitor and control hotel costs, identifying opportunities for improvement and implementing changes as required.

Requirements
The ideal candidate will have:
  • Excellent organisational skills and ability to multitask.
  • Fantastic communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • High level of attention to detail and ability to maintain accuracy.
  • Previous experience in a similar role or industry would be advantageous.

Benefits
The successful candidate can expect ongoing training and support to help develop their skills and progress their career, as well as access to exclusive employee discounts and rewards.

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