Customer Service Representative

3 weeks ago


Midlothian, United Kingdom Business Stream Full time
About the Role

We're seeking a talented Customer Service Adviser to join our team at Business Stream, one of the largest water retailers in the UK. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional service to our business customers.

Key Responsibilities
  • Provide warm and empathetic support to customers via phone, email, and other channels.
  • Adapt to a wide range of customer queries and provide solutions that meet their needs.
  • Work collaboratively with colleagues to resolve customer issues and improve overall service quality.
  • Contribute to the development of our customer service strategy and processes.
What We Offer
  • A competitive starting salary of £23,100, increasing to £24,150 after training and probation.
  • A comprehensive benefits package, including 10% annual bonus potential, attractive pension plan, and 31 days annual leave.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment that values diversity and promotes equal opportunities.
About Business Stream

We're a trusted service provider to over 300,000 business customers, with a strong commitment to delivering exceptional service and making a positive impact on our customers, communities, and the environment.

We're passionate about creating a great place to work, where our colleagues feel valued, supported, and empowered to make a difference.



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