Retail Team Leader
6 days ago
**Job Title:** Retail Supervisor
**About the Role:**
We are seeking a highly motivated and enthusiastic Retail Supervisor to join our team in Dundee. As a Retail Supervisor, you will play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.
**Key Responsibilities:**
- Lead and supervise the store team in the absence of the Store Manager.
- Open and close the store, including cashing up and completion of associated administrative duties.
- Offer excellent levels of customer service and have a strong product knowledge.
- Lead by example, by recommending and promoting complimentary products with each sale.
- Assist management in leading the team to achieve store sales targets and KPIs.
- Support team members as and when required.
- Ensure the store is correctly merchandised, product displays are refreshed, and inviting to the customer.
- Process stock deliveries and store transfers.
- Deal with customer queries and complaints.
**Personal Characteristics:**
- Able to take direction from management regarding additional tasks and duties.
- Previous supervisory experience, including cashing up and banking.
- Self-motivated, with a positive, can-do attitude.
- Ability to supervise, motivate, coach, and work with a team.
- Strong interpersonal and communication skills.
- Willingness to approach and serve all customers.
- The drive to exceed monthly performance targets.
- Methodical approach to completing daily tasks, including stock SKU management.
- High levels of attention to detail.
- Ability to work both individually and as part of a diverse team.
- Commitment to work 16 hours per week and flexibility to work any day (Monday-Sunday).
**Salary/Pay:** Up to £12.64 per hour + non-contractual, hourly sales commission.
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