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Infrastructure Specialist

1 month ago

Gloucester, Gloucestershire, United Kingdom Roke Full time
Job Title: Infrastructure Engineer

As a key member of our team, you will play a crucial role in providing operational support and ensuring the stability and reliability of our customers' Mission Critical secure environments.

Key Responsibilities:
  • Provide proactive management and reactive support of our customers' environments, including incident resolution, change implementation, and maintenance activities.
  • Implement approved technical requests from our customers, ensuring seamless integration with our existing infrastructure.
  • Develop and implement improvements to our operational and reference platform environments, driving efficiency and innovation.
  • Implement automation to improve productivity and reduce human error, ensuring our systems run smoothly and efficiently.
  • Produce clear and concise documentation, ensuring our team and customers have the information they need to succeed.
  • Support the Tech Lead in active management of the environments, escalating any risks or concerns.
  • Proactively monitor our systems to stay ahead of potential issues, ensuring our customers' environments remain secure and reliable.
  • Support and participate in stakeholder management, service reporting, and reviews with our customers and internal stakeholders.
  • Embrace and adapt ITIL4 practices for an agile platform operation delivery and operations environment.
  • Develop and maintain service operations according to customer and Roke policies, procedures, and standards, ensuring compliance with industry regulations and best practices.
Requirements:
  • Proven experience managing IT operations in complex, fast-paced, highly regulated environments, preferably aligned to national security or defence.
  • Experience in technologies such as VMWare Suite, Windows System Administration, Linux System Administration, Backup solutions, Docker, and Kubernetes.
  • Awareness of Networking Technologies and Cyber Security principles.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organisation.
  • Familiarity with the ITIL framework and experience working closely with DevOps product teams, particularly in public sector and National Security landscapes.
  • Familiarity with software development practices and tools used by software developers, with the ability to support those who build and support service-orientated architecture and microservices.
About Roke:

Roke is a leading technology and engineering company, with a 60-year heritage and specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organisations think and act, through dynamic insights from the analysis of multiple layers of data. We take care of the innovative, technical stuff that keeps everyone safe – that's our mission, passion, and motivation.

Why Join Us:

At Roke, every individual counts. We push technical boundaries, together. We re-invest in product innovation, and we empower our people to make a difference. Join a team united by purpose and ambition, and be at the heart of an exciting growth journey. We look forward to hearing from you.