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Service Delivery Manager

2 months ago

St Albans, Hertfordshire, United Kingdom Ernest Gordon Recruitment Full time

Job Summary:

We are seeking an experienced Service Delivery Manager to join our team at Ernest Gordon Recruitment. As a key member of our operations team, you will be responsible for leading our service support function and ensuring the delivery of exceptional customer service to our clients.

Key Responsibilities:

  • Lead and manage a team of service support professionals to deliver high-quality customer service
  • Develop and implement effective service delivery strategies to meet business objectives
  • Collaborate with cross-functional teams to ensure seamless service delivery
  • Monitor and analyze service performance metrics to identify areas for improvement
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge

Requirements:

  • Proven experience in a service delivery or operational management role
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Knowledge of customer service principles and practices

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

Apply Now: