Academic Support Officer

6 days ago


Watford, Hertfordshire, United Kingdom eTeach UK Limited Full time
Job Description

Job Title: Academic Support Officer

Job Summary:

We are seeking a highly organized and customer-focused Academic Support Officer to join our team at eTeach UK Limited. As a key member of our administrative team, you will provide a welcoming and efficient reception service to our visitors and callers, ensuring a positive experience for all.

Main Responsibilities:

  • Provide a professional and courteous reception service to visitors and callers, responding to queries and requests in a timely and efficient manner.
  • Ensure all visitors to the Academy have an appropriate badge and that Safeguarding Guidance is strictly adhered to.
  • Answer and deal with telephone calls, responding as appropriate and ensuring that information recorded is up to date and correct.
  • Ensure the Academy's telephone system is used appropriately and effectively.
  • Maintain the reception area to a high standard, ensuring it is clean, tidy, and well-organized.
  • Receive and sort mail, both incoming and outgoing.
  • Manage the booking of meetings rooms and other facilities, co-ordinating and organizing meetings as required.
  • Provide general administrative and clerical support for the Academy, working cooperatively with other members of the administrative team.
  • Provide support and cover for other administrative staff, demonstrating flexibility to ensure the academy's administrative requirements are met.
  • Undertake ad-hoc projects as required by the Academy.

General and Academy Responsibilities:

  • Contribute to and support the overall aims and ethos of the Academy.
  • Participate in training and other learning activities.
  • Participate in Performance Management and development as required by the Academy's policies and procedures.
  • Participate actively and flexibly in a range of Academy activities.
  • Be aware of and comply with the health and safety legislation and other Academy requirements that are relevant to the post.
  • Demonstrate commitment and enthusiasm to promote the principle of equality and diversity in employment and service delivery.
  • Undertake such additional duties or projects as the Principal or line manager may determine from time to time, after consultation with the job holder.
  • Be familiar with and promote the Equality and Diversity Policy.
  • Be familiar with Safeguarding requirements as outlined in the document Guidance for safer working practice for adults who work with children and young people in educational settings and comply with its requirements to safeguard and protect the welfare of children, young people, and vulnerable adults.


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