Hounslow Resident Support Specialist
3 weeks ago
**Job Description:** Hounslow Resident Support Specialist
We are looking for a highly skilled individual to join our team as a Hounslow Resident Support Specialist. This role involves providing customer care services to residents of Hounslow and the council.
Key Responsibilities:
- Handle GDPR Subject Access Requests within statutory timeframes under the General Data Protection Regulations and Data Protection Act 2018.
- Offer clarity, advice, and support to applicants, third parties, and staff for external and internal enquiries.
- Support the design, development, and delivery of training to managers and staff on Subject Access Requests.
- Log, progress chase, coordinate, collate, and analyze information related to corporate and statutory complaints, Ombudsman cases, Freedom of Information requests, Environmental Information Requests, and GDPR Data Protection Subject Access requests.
- Respond to complex requests and enquiries by telephone, in person, or in writing, ensuring all relevant information is obtained from the complainant.
Required Skills and Qualifications:
- Demonstrate general awareness of General Data Protection Regulations and Data Protection Act 2018.
- Have understanding of processes and procedures relating to retention of electronic and paper records pertaining to Social Services and Special Educational Needs services.
- Knowledge of good practice in handling complaints and customer feedback, FOI, EIR, and GDPR requests.
Benefits:
This role offers an estimated salary of £18.38 - £23.77 per hour based on location and experience.
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