Hounslow Resident Support Specialist

3 weeks ago


Hounslow, Greater London, United Kingdom Adecco UK Limited Full time

**Job Description:** Hounslow Resident Support Specialist

We are looking for a highly skilled individual to join our team as a Hounslow Resident Support Specialist. This role involves providing customer care services to residents of Hounslow and the council.

Key Responsibilities:

  • Handle GDPR Subject Access Requests within statutory timeframes under the General Data Protection Regulations and Data Protection Act 2018.
  • Offer clarity, advice, and support to applicants, third parties, and staff for external and internal enquiries.
  • Support the design, development, and delivery of training to managers and staff on Subject Access Requests.
  • Log, progress chase, coordinate, collate, and analyze information related to corporate and statutory complaints, Ombudsman cases, Freedom of Information requests, Environmental Information Requests, and GDPR Data Protection Subject Access requests.
  • Respond to complex requests and enquiries by telephone, in person, or in writing, ensuring all relevant information is obtained from the complainant.

Required Skills and Qualifications:

  • Demonstrate general awareness of General Data Protection Regulations and Data Protection Act 2018.
  • Have understanding of processes and procedures relating to retention of electronic and paper records pertaining to Social Services and Special Educational Needs services.
  • Knowledge of good practice in handling complaints and customer feedback, FOI, EIR, and GDPR requests.

Benefits:

This role offers an estimated salary of £18.38 - £23.77 per hour based on location and experience.



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