Luxury Reservation Consultant

5 days ago

Girvan, South Ayrshire, United Kingdom Turnberry Resort, Scotland Full time
Job Title: Luxury Reservation Consultant

Estimated Salary: £25,000 - £35,000 per annum

About the Role:

We are seeking a highly skilled Luxury Reservation Consultant to join our team at Turnberry Resort in Scotland. As a key member of our reservations department, you will be responsible for providing exceptional customer service and handling high levels of sales enquiries.

Your primary focus will be on efficiently managing incoming telephone and email enquiries, ensuring that responses meet the department's standards of professionalism and timeliness. You will also prepare detailed, personalized sales quotes for every enquiry, utilizing your excellent communication skills to build strong relationships with guests.

Key Responsibilities:

  • Provide professional and timely responses to all incoming telephone and email enquiries.
  • Efficiently handle high levels of sales enquiries from various sources, including phone calls, e-mails, booking agencies, and third-party booking websites.
  • Prepare detailed, relevant, and personalized high-quality sales quotes for every enquiry.
  • Accurately record all reservation details in various appropriate booking systems.
  • Continue communication with all guests after initial booking is made and assist them in amending details or building programmes until day prior to arrival.
Requirements:

To succeed in this role, you must possess excellent communication and interpersonal skills, as well as a keen attention to detail and ability to multitask in a fast-paced environment. You should have good mathematical skills and be proficient in using Google Docs, Google Sheets, and email. Previous experience in hotel operations and sales techniques would be an advantage.

  • Luxury Reservation Specialist

    5 days ago

    Girvan, South Ayrshire, United Kingdom Turnberry Resort, Scotland Full time

    Key ResponsibilitiesReservation and Sales: Handle high volumes of incoming reservations, quotations, and guest inquiries, providing personalized and tailored solutions to meet their needs.Customer Service: Respond promptly to guest communications, addressing their concerns and resolving any issues efficiently.Sales Techniques: Utilize effective upselling and...

  • Reservation Agent

    2 months ago

    Girvan, Ayrshire, South Ayrshire, United Kingdom Turnberry Resort, Scotland Full time

    POSITION SCOPETo provide an efficient and friendly luxury reservation service, build and design individually tailored and personalized experiencesfor each guest creating memorable experiences and guest loyalty. Promoting all aspects of the Resort facilities confidently and passionately, maximizing revenues to achieve budgeted and forecasted targetsJOB...

  • Personalized Guest Experience Specialist

    4 days ago

    Girvan, South Ayrshire, United Kingdom Turnberry Resort, Scotland Full time

    Luxury Reservation RoleWe are seeking an experienced Reservation Agent to join our team at Turnberry Resort in Scotland. As a key member of our reservations department, you will be responsible for delivering exceptional customer service and providing personalized experiences for our guests.Key Responsibilities:Manage reservations and room allocations...

  • High-End Sales Consultant

    2 days ago

    Girvan, South Ayrshire, United Kingdom Turnberry Resort, Scotland Full time

    About the RoleAs a High-End Sales Consultant at Turnberry Resort, Scotland, you will play a crucial role in delivering exceptional guest experiences and driving revenue growth. Your primary responsibility will be to provide personalized sales quotes, respond to client inquiries, and accurately record reservations in various systems.Key Responsibilities*...

  • Reservation Agent

    1 week ago

    Girvan, United Kingdom Turnberry Resort, Scotland Full time

    POSITION SCOPETo provide an efficient and friendly luxury reservation service, build and design individually tailored and personalized experiencesfor each guest creating memorable experiences and guest loyalty. Promoting all aspects of the Resort facilities confidently and passionately, maximizing revenues to achieve budgeted and forecasted targetsJOB...

  • Reservation Agent

    3 weeks ago

    Girvan, United Kingdom Turnberry Resort, Scotland Full time

    POSITION SCOPE To provide an efficient and friendly luxury reservation service, build and design individually tailored and personalized experiencesfor each guest creating memorable experiences and guest loyalty.Promoting all aspects of the Resort facilities confidently and passionately, maximizing revenues to achieve budgeted and forecasted targets JOB...

  • Reservation Agent

    3 weeks ago

    Girvan, United Kingdom Turnberry Resort, Scotland Full time

    POSITION SCOPETo provide an efficient and friendly luxury reservation service, build and design individually tailored and personalized experiencesfor each guest creating memorable experiences and guest loyalty. Promoting all aspects of the Resort facilities confidently and passionately, maximizing revenues to achieve budgeted and forecasted targetsJOB...