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Client Success Team Lead

2 months ago

Preston, United Kingdom Scaletek Full time
Client Success Team Lead

Job Summary:

We are seeking a highly skilled Client Success Team Lead to join our team at Scaletek. As a key member of our organization, you will be responsible for leading and managing the Account Management and customer support team to ensure the satisfaction, retention, and growth of our client base.

Key Responsibilities:

  • Develop and implement strategies to drive client engagement, adoption, and overall success with the business.
  • Collaborate closely with sales, product development, and other cross-functional teams to align client needs with company objectives.
  • Lead and manage the Account Management and customer support team to ensure excellent customer experiences.
  • Recruit, train, and develop high-performing team members to achieve business objectives.

Requirements:

  • Strong background in client success management, negotiation, and exceptional leadership skills.
  • Passion for delivering excellent customer experiences.
  • Minimum 3 years of experience in a B2B sales background.
  • Full right to work in the UK and a full driving license with a vehicle.

What We Offer:

  • Competitive base salary of up to £36,000.
  • £6,000 bonus.
  • Hybrid working arrangement (3 days from the office & 2 days from home) once probation has been passed.

About Scaletek:

Scaletek is a technology company that values innovation, collaboration, and customer satisfaction. We are committed to providing our clients with exceptional experiences and driving business growth through strategic partnerships.