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Network Infrastructure Specialist

2 months ago

gatwick, United Kingdom CDS, a Hewlett Packard Enterprise company Full time
About the Role

CDS, a Hewlett Packard Enterprise company, is seeking a highly skilled Network Infrastructure Specialist to join our team. As a key member of our onsite team, you will be responsible for providing Network Infrastructure support across a large client campus.

Key Responsibilities
  • Troubleshoot hardware and firmware issues on all networking infrastructure.
  • Act as a primary point of contact for user issues and queries.
  • Configure and deploy network equipment.
  • Adhere to strict policies and processes around security and data protection.
  • Ensure SLA requirements and Customer Satisfaction metrics are on or above target.
  • Create and maintain comprehensive and meaningful updates in the customer's ticket handling system.
  • Escalate issues appropriately to internal and customer management teams.
  • Work with Aruba Airwave & Clearpass.
  • Collaborate closely with the customer to ensure project deliverables.
  • Manage communication with the customer on complex technical problems.
  • Develop internal technical documents for the local team.
  • Complete Passive or Active Wireless surveys.
  • Review and update firmware.
  • Take ownership of risk and escalation.
  • Be the primary contact and owner of wireless services across the estate.
  • Drive HPE value-add service enhancements through innovation and process improvement.
Requirements
  • Aruba / HPE Network accreditation minimum Professional.
  • Experience working with Aruba Clearpass & Airwave products.
  • Proven extensive networking background, minimum 4 years experience.
  • Exceptional customer service skills, including the ability to simplify technical detail.
  • Highly organized with the ability to work in a fast-paced, structured manner to meet tight deadlines.
  • Confident, collaborative working style and ability to interface with people of all levels.
  • Proactive approach to work activities and support of colleagues.
  • Ability to recognize and react to situations with a sense of urgency and problem ownership.
  • Knowledge of network equipment from vendors such as Cisco, Nokia, and HPE/Aruba.
Desirable Skills
  • Beneficial to have knowledge of Palo Alto & Fortinet Firewalls.
  • Network Management: HPE IMC and Solarwinds.
  • ITIL Service Management Foundation.
  • Experience of IT incident management.
  • Knowledge of multiple vendors' equipment.
  • Operational delivery support and implementation of new network support services for large UK-based clients.
  • Fluke and other cable test equipment.