IT Support Specialist
2 weeks ago
Job Summary:
Our client is a leading specialist equipment supplier. We are seeking an experienced IT Support Assistant to join our team. The successful candidate will be responsible for providing technical support to our customers, processing equipment repairs, and maintaining technical information systems.
Key Responsibilities:
- Provide technical support to customers via phone, email, or in-person, resolving issues in a timely and professional manner.
- Process equipment repairs using the company ERP/CRM system, ensuring accurate and efficient processing.
- Maintain and update technical information systems, including manuals, spares lists, and highlighting problem areas to the Engineering Manager.
- Compile specification documents and instruction manuals in accordance with company standards.
- Support the Sales Director, Project Engineer, and Engineering Manager with the preparation of layout drawings and service requirements.
Requirements:
- Previous experience in a technical support role, preferably in a similar industry.
- Strong technical knowledge and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
What We Offer:
- A competitive salary of £30,000 - £35,000 (depending on experience).
- A comprehensive benefits package, including 34 days' holiday and a cycle to work scheme.
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