Technical Support Specialist

4 weeks ago


Honiton, Devon, United Kingdom Pertemps Bristol Commercial Full time

Technical Support Administrator Job Summary

As a Technical Support Administrator at our client, a leading specialist equipment supplier, you will play a pivotal role in ensuring the smooth operation of our technical services. This exciting opportunity is based in Devon, and we offer a competitive salary of £30,000 - £35,000 (dependent on experience).

Key Responsibilities:

  • Act as the first point of contact for customer technical calls and emails, providing timely and effective resolutions to maintain exceptional customer service.
  • Prioritize and manage the repair of equipment using our company's ERP/CRM system, arranging for the return of parts to suppliers as applicable.
  • Compile and update technical information systems, including manuals and spares lists, highlighting areas for improvement.
  • Source and purchase spare parts in liaison with the Purchasing Manager, amending Bills of Materials as required.
  • Support the Sales Director and Project Manager in promoting servicing and maintenance agreements for equipment.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Proven experience in a technical support role.
  • Strong organizational and time management skills.

What We Offer:

  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.

This is an excellent opportunity to join our team and contribute to the success of our client. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting role.



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