Senior IT Systems Specialist
2 days ago
The Senior IT Systems Specialist will provide expert technical support to ensure the optimal functioning of GBS systems, offering face-to-face IT services to students and staff at a GBS campus.
Main Responsibilities:
- Configure and troubleshoot PC/laptop equipment with required operating systems, software, and drivers.
- Provide technical support for Audio Visual and IT equipment setup and maintenance.
- Diagnose and resolve complex computer issues, escalating to other technical resources as needed.
- Perform one-on-one computer training on technology and provide support with password issues.
- Monitor End Point Security reports and network switch maintenance.
- Act as the first point of contact for IT Technicians, following best practice guidelines for security and privacy.
- Test and evaluate new software and hardware, ensuring security and compliance.
- Maintain records of loan equipment, repairs, and maintenance schedules.
- Provide orientation and guidance on new software and computer equipment.
- Support general administration tasks, such as printing, filing, and collating information.
- Support users with error reporting and ticket raising.
- Travel between campuses may be required for support.
Requirements:
- Demonstrate excellent knowledge of network infrastructure, internet security, and data privacy principles.
- Hands-on experience with operating system installation, network administration, and network installation.
- Remote and in-person IT support experience.
- Knowledge of service management systems and ITIL best practice.
- Strong technical management and information analysis skills.
- MS Office 365, Intune, Azure Active Directory, Azure App management, current equipment, and technologies experience.
- Implementing, configuring, and testing solutions experience.
- Team management experience.
- Excellent communication skills.
Commitment:
- Demonstrate commitment to GBS values and regulations, including equal opportunities policy.
- Minimize environmental impact and contribute to the delivery of GBS's Environmental Policy.
- Ensure Health and Safety responsibilities to maintain a safe working environment.
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