Senior IT Systems Specialist

2 days ago


Leeds, Leeds, United Kingdom GBS Global Applied Knowledge Full time
Senior IT Systems Specialist

The Senior IT Systems Specialist will provide expert technical support to ensure the optimal functioning of GBS systems, offering face-to-face IT services to students and staff at a GBS campus.

Main Responsibilities:

  • Configure and troubleshoot PC/laptop equipment with required operating systems, software, and drivers.
  • Provide technical support for Audio Visual and IT equipment setup and maintenance.
  • Diagnose and resolve complex computer issues, escalating to other technical resources as needed.
  • Perform one-on-one computer training on technology and provide support with password issues.
  • Monitor End Point Security reports and network switch maintenance.
  • Act as the first point of contact for IT Technicians, following best practice guidelines for security and privacy.
  • Test and evaluate new software and hardware, ensuring security and compliance.
  • Maintain records of loan equipment, repairs, and maintenance schedules.
  • Provide orientation and guidance on new software and computer equipment.
  • Support general administration tasks, such as printing, filing, and collating information.
  • Support users with error reporting and ticket raising.
  • Travel between campuses may be required for support.

Requirements:

  • Demonstrate excellent knowledge of network infrastructure, internet security, and data privacy principles.
  • Hands-on experience with operating system installation, network administration, and network installation.
  • Remote and in-person IT support experience.
  • Knowledge of service management systems and ITIL best practice.
  • Strong technical management and information analysis skills.
  • MS Office 365, Intune, Azure Active Directory, Azure App management, current equipment, and technologies experience.
  • Implementing, configuring, and testing solutions experience.
  • Team management experience.
  • Excellent communication skills.

Commitment:

  • Demonstrate commitment to GBS values and regulations, including equal opportunities policy.
  • Minimize environmental impact and contribute to the delivery of GBS's Environmental Policy.
  • Ensure Health and Safety responsibilities to maintain a safe working environment.


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